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Go Mobile

Use These Strategies and Increase Your Mobile Literacy and Your Patrons’ Satisfaction

Lisa Carlucci Thomas, Yale University Library, Joe Murphy, Yale Science Libraries | Nov 01, 2009

Today's patrons expect information in the palm of the hand. Using cell phones as their primary interface, patrons expect university libraries to seamlessly meet their information needs on the go. Based on a poster we presented at the 2009 ALA Annual Conference, this article discusses leading strategies that innovative academic libraries are using to deliver services through mobile devices. As an example of how we walk the talk, through posting messages, images and slides to Twitter, Facebook and Flickr, we made our ALA poster mobile-accessible in real time.

We need to think forward, and think mobile, about library services. The strategies recommended here can help promote the relevance of traditional library service models in the modern mobile environment and advance the ability of librarians to embrace new mobile services. The future of information, and libraries, will be shaped by our ability to guide emerging communication trends. Thus, librarians need to see the value and roles of mobile technology and gain the skills, the mobile literacy, to create effective mobile services.

So, go mobile: Learn, adapt, prepare, expand and develop. Meet the tide of mobile devices, and take advantage of them as central access points to library information your patrons need.