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Interlibrary loan (ILL)
The interlibrary loan policy for electronic journals is included in each institution’s agreement with Elsevier for ScienceDirect. In short, the provision allows and provides for the use of electronic journal articles as a source for fulfillment of ILL requests with some provisions. A summary of Elsevier’s current ILL policy follows.
Elsevier grants licensed institutes the right to use articles from subscribed ScienceDirect content as source material for interlibrary loans subject to the following conditions:
- The ILL request must come from an academic or other noncommercial, noncorporate research library located in the same country as the subscriber.
- The requested article must be printed by the subscriber and mailed, faxed or transmitted by Ariel (or a similar ILL system) to the requesting library.
Note that if a corporate or commercial entity is seeking a ScienceDirect article, instead of requesting ILL, that entity may use ScienceDirect’s Pay per View service on a guest basis. More on this service appears at 
http://info.sciencedirect.com/licensing/individual/ppv.
If they are both affiliated with the same institute, then a librarian can take a user electronically to any Elsevier article to which that institute has licensed access. The librarian can also email an Elsevier article, included in the librarian's institute's license, to the user.
If, however, someone logs in to chat and is not affiliated with the same institute as the librarian, then that user is not an authorized user at the librarian's institute. The librarian thus cannot link the user directly to the article or email the article to the user. The librarian can however explain to the user how to request the article through ILL.
Any institute with a current ScienceDirect license may allow members of the general public to use terminals physically located at that institute’s library to access, search, browse, view and print articles in licensed Elsevier journals. Libraries may impose their own usage restrictions on such guest use. 
