Published Jul 1, 2012 in the Newsletter Issue: Evolving collections & services -- July 2012
Floods, fires, medical emergencies and other perilous situations, although rare, do occur, and most libraries have plans in place to manage them. Employee turnover, on the other hand, happens regularly, yet many libraries are unprepared for the subsequent loss of knowledge, data and information. This may be an especially serious problem when an electronic resources librarian leaves because these librarians possess not only institutional history, but also procedural and technical information that helps keep a library’s electronic resources up and running.
Libraries that have planned ahead often have tools to capture this kind of information. Some of these tools and their potential uses include:
- Electronic Resource Management Systems (ERMS) for license information, administrative logins, etc.
- Wikis for narrative resource histories and workflows
- LibGuides or Basecamp for managing projects and sharing files and e-mail threads
These tools can prevent information loss when an e-resources librarian departs. However, if your library does not have a tool or plan in place, even using a simple checklist before this person’s last day can reduce information loss and wasted time, and improve productivity, resource accessibility and continuity.